Privacy Policy

Last updated: October 2026

1. Qui sommes-nous

This website is operated by HANTAO POWER (Shenzhen Hantao Industrial Co., Ltd.), a lead-acid battery exporter based in Heyuan, Guangdong, Chine. We are the controller of the personal data described in this policy. For any question or request about privacy, write to sales@hantaopower.com.

2. What we collect

• Inquiry details — when you submit the contact form: your name, email address or WhatsApp number, country, products of interest, your message, the page you wrote from, and the time of submission.
• Chat details — when you use the live chat: your messages, and technical information your browser shares with the chat service (such as browser type and approximate location).
• Technical data — our hosting provider automatically processes basic request data (IP address, browser type, pages requested) to deliver the website and protect it against abuse.
• Preferences — the language and currency you select are stored locally in your browser so the site remembers your choice.

We do not ask for, and do not want, sensitive personal data (such as health, religion or ID numbers). Please do not send it through the forms or chat.

3. Why we use it

• To answer your inquiry, prepare quotations and follow up on orders (performance of, or steps towards, a contract).
• To keep records of business correspondence and improve our products and website (legitimate interest).
• To comply with legal, tax and export-control obligations.

We do not sell your data, and we do not use it for automated decision-making or profiling.

4. Cookies and similar technologies

This website itself does not set advertising or analytics cookies. The live-chat widget may set its own cookies or local storage when you open a chat, in order to keep the conversation working. Your language/currency choice is saved in your browser's local storage, not in a tracking cookie. You can clear this at any time in your browser settings.

5. Who we share it with

• Hosting and network providers — the website is served through a global content-delivery network, so request data may be processed in data centres in various countries.
• Live-chat and email providers — messages you send through chat or email pass through the corresponding service.
• Authorities — where we are legally required to disclose information (for example customs or tax authorities).

All providers are bound to use the data only to deliver their service to us.

6. International transfers

We are based in China and sell worldwide. Your information may be processed in countries other than your own, including China, the European Union and the United States, wherever our providers operate. We take reasonable steps to ensure such transfers are protected by appropriate safeguards.

7. How long we keep it

Inquiries that do not lead to an order are kept for up to 24 months so that we can pick up the conversation where it left off. Records relating to orders, invoices and shipping are kept as long as required by applicable commercial and tax law.

8. Your rights

Depending on where you live (for example under the GDPR or UK GDPR), you may have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete data we no longer need;
• object to, or ask us to restrict, certain processing;
• receive your data in a portable format;
• withdraw consent at any time, where processing is based on consent;
• lodge a complaint with your local data-protection authority.

To exercise any of these rights, email sales@hantaopower.com. We respond within 30 days.

9. Security

The site is served over HTTPS. Access to inquiry records is limited to staff who need it to answer you. No method of transmission over the internet is completely secure, but we work to protect your data with appropriate technical and organisational measures.

10. Children

This is a business-to-business website. It is not directed at children, and we do not knowingly collect data from anyone under 16.

11. Changes to this policy

We may update this policy from time to time. The version published on this page is the current one; the date at the top shows when it was last revised.